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Your Help Desk Technician ? Prepare Before You Call
By CambodianNetworks.com
People are often frustrated when they have to call a technician to get assistance with computer problems This is due partially to the fact that having computer problems is a frustrating experience so that sets the tone for a none-too-pleasant set of circumstances
People are often frustrated when they have to call a technician to get assistance with computer problems. This is due partially to the fact that having computer problems is a frustrating experience so that sets the tone for a none-too-pleasant set of circumstances. It''s also due to the fact that most people don''t know how to effectively communicate what the problems they''re having are, which makes the conversation go less smoothly than it could. These are both simple problems that you can resolve by preparing yourself before you actually make the call to your technician.
The experience of calling any type of customer service person is greatly improved when you adopt a good attitude about the experience. Yes, the situation that you''re in is frustrating. No, you don''t want to be wasting your time trying to get assistance over the
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Help Desk is a "moment of truth" and as a result, the Help Desk ... The Help Desk Analyst I will document problems and solutions, and record all activity and communications...]]>
Help Desk and end user support (50%): - Provide tier 1 support to MMF for ... members of MMF's IS Support Team to cover shifts on the Help Desk - Prepare help documents and user manuals. -...]]>
Help Desk supports a broad technical environment, which includes all platforms, ... Each customer interaction with the Help Desk is a "moment of truth" and as a result, the Help Desk...]]>
Help Desk, Mandarin ... Yrs Experienced Employees specializing in IT/Computer Help Desk, Analyst, customer service, web, applications,...]]>
Help Desk supports a broad technical environment, which includes all platforms, applications and systems ... Teamwork - 10% Participate in staff meetings to improve Help Desk quality and teamwork Stay informed regarding...]]>
Help Desk Specialist I for our Information Technology department. This is a full time, first shift position at our Fridley, MN location. This position is responsible for responding to...]]>
phone to repair something that you wish wasn''t broken in the first place. But if you start the call off with a grumpy attitude, it''s going to take a lot longer and go a lot less smoothly than if you approach the problem with a "can-do attitude". By improving your attitude before you ever place that call, you''ll set yourself up for a much better experience.
In addition to changing your attitude about the computer problems that you''re having, you should also change your attitude about working with a technician. Many people set themselves up for a negative experience by assuming that their customer service support for everything from credit card bills to computer repairs is the same, and that it''s bad. This isn''t true. Your technician went to school specifically to learn the skills that are needed to assist you in resolving your home or office technology problems. That''s probably because he or she has an interest in both computers and helping others. Start off the conversation on the right foot by assuming that if you''re nice, polite and informative about the problem, you''re going to get the help you need from a friendly person who wants to assist you.
In addition to changing your attitude about the problem, you should also do a little bit of basic information prep work before you actually make the call to the help desk. The more information that you have about the problem and the more clearly that you can explain it over the phone, the better the technician is going to be able to assist you in quickly fixing the problem. So, get ready to sit down and spend some time with your computer. First, write down on a piece of paper what the exact problem that you''re having is. Then use the ?help? function on the computer or application to check if you can fix the problem on your own. Your technician is going to ask you to run through these simple fixes first so if you''ve already done them before you call, you save yourself time and trouble.
If you can''t repair the problem on your own, go back to your piece of paper. At the top is what you''ve identified as the problem. Brainstorm any causes for the problem that you can come up with. After all, the technician isn''t going to know that you caught your teenager downloading a bunch of garbage the other day. Then write down a list of what you''ve tried to do to repair it and what the computer''s response was. Finally, write down all of the questions that you currently have for the technician. Now, take a deep breath, remember your positive attitude and place a call to the so that you can get back to work sooner rather than later.
www.cambodiaitcity.com
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Additional
Resources
The Customer Service Manager's Challenge: Leveraging The "squeeze Play"
By CambodianNetworks.com
Most customer service managers are acutely aware of being caught in the middle. We feel the pressure from upper management and their goals, plans, and decisions. We also feel pressure from our Read more...
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Additional
Resources
Developing Emotional Intelligence
By CambodianNetworks.com
Developing Emotional IntelligenceArticle by Donna EarlDeveloping Emotional Intelligence Managers ask how they can evaluate their emotional intelligence (EI) and increase their EI Read more...
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Help Desk is a "moment of truth" and as a result, the Help Desk ... The Help Desk Analyst I will document problems and solutions, and record all activity and communications...]]>
Help Desk and end user support (50%): - Provide tier 1 support to MMF for ... members of MMF's IS Support Team to cover shifts on the Help Desk - Prepare help documents and user manuals. -...]]>
Help Desk supports a broad technical environment, which includes all platforms, ... Each customer interaction with the Help Desk is a "moment of truth" and as a result, the Help Desk...]]>
Help Desk, Mandarin ... Yrs Experienced Employees specializing in IT/Computer Help Desk, Analyst, customer service, web, applications,...]]>
Help Desk supports a broad technical environment, which includes all platforms, applications and systems ... Teamwork - 10% Participate in staff meetings to improve Help Desk quality and teamwork Stay informed regarding...]]>
Help Desk Specialist I for our Information Technology department. This is a full time, first shift position at our Fridley, MN location. This position is responsible for responding to...]]>
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